Privacy policy

 

At CRAFTGEN, we are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information. By using our website and services, you agree to the terms and conditions of this Privacy Policy. If you disagree with any part of this policy, please do not use our website.

 

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@craftgenerations.com.

 

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

  • Device information
    • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
    • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
    • Disclosure for a business purpose: shared with our processor Shopify and 3rd party marketing vendors.
    • Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Order information
    • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
    • Source of collection: collected from you.
    • Disclosure for a business purpose: shared with our processor Shopify, 3rd party marketing vendors, payment gateways, and our shipping and fulfillment center.
    • Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

 

Children's Privacy

Our platform is not designed for children under the age of 13, and we operate in accordance with the Children’s Online Privacy Protection Act (COPPA). We strongly recommend that parents or guardians supervise the use of our website by minors under the age of 18. Children below 13 years of age are not permitted to provide us with any form of personally identifiable information. Should we learn that we have unintentionally collected such information from a child under the age of 13, we will undertake prompt actions to remove it.

 

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may employ third-party companies and individuals to perform various functions on our behalf. Examples include fulfilling orders, delivering packages, sending email, analyzing data, providing marketing assistance, processing credit card payments, and providing customer service. These third parties have limited access to your personal information and are obligated not to disclose or use it for any other purposes.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

 

Using Personal Information

We use your personal information to provide our services to you, which include: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

 

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. However, no online transmission can be guaranteed to be 100% secure, and there is always a possibility that data may be lost or intercepted by unauthorized parties during such transmission or after receipt. You agree that CRAFTGEN shall have no liability whatsoever in connection with such lost or intercepted data.

 

Your rights

You have the right to:

  • Access the personal information we hold about you (also known as the 'Right to Know')
  • Correct and update any inaccuracies
  • Opt out of receiving marketing communications

If you would like to exercise these rights, please contact us by e-mail at info@craftgenerations.com.


Changes

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Last updated: 2023/8/27